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ContactCenter

All things Contact Center

Leadership

+2

Doom Has Entered the Queue

May 11, 2026

•

2 min read

Doom Has Entered the Queue

What Avengers: Doomsday teaches us about contact center risk management

Devin Finlay
Devin Finlay

Quality

+2

She Handled Escalations Before You Even Dialed

May 4, 2026

•

2 min read

She Handled Escalations Before You Even Dialed

What your mom already knew about contact center ops

Devin Finlay
Devin Finlay

BPO

+5

Hold Please...

Jun 7, 2025

•

3 min read

Hold Please...

A CX + Contact Center Ops newsletter

Devin Finlay
Devin Finlay

Leadership

+1

Big Beautiful Bill for Customer Service

Jun 6, 2025

•

2 min read

Big Beautiful Bill for Customer Service

If you can't make fun of politics, what else are you going do on social media?

Devin Finlay
Devin Finlay
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