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Leadership

Just be a leader! Easy right?

Quality

+2

A Box of Scraps and a Feedback Loop

Jun 16, 2025

•

4 min read

A Box of Scraps and a Feedback Loop

Iteration is the real innovation

Devin Finlay
Devin Finlay

BPO

+5

Hold Please...

Jun 7, 2025

•

3 min read

Hold Please...

A CX + Contact Center Ops newsletter

Devin Finlay
Devin Finlay

Leadership

+1

Big Beautiful Bill for Customer Service

Jun 6, 2025

•

2 min read

Big Beautiful Bill for Customer Service

If you can't make fun of politics, what else are you going do on social media?

Devin Finlay
Devin Finlay
Hold Please

Hold Please

The hold music stops here. CX, contact center, and ops insights worth your time.


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