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Archive

The First 30 Seconds Are Killing Your CX

Jun 24, 2025

•

3 min read

The First 30 Seconds Are Killing Your CX

When nobody answers, everybody loses

Devin Finlay
Devin Finlay

Quality

+2

A Box of Scraps and a Feedback Loop

Jun 16, 2025

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4 min read

A Box of Scraps and a Feedback Loop

Iteration is the real innovation

Devin Finlay
Devin Finlay

BPO

+5

Hold Please...

Jun 7, 2025

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3 min read

Hold Please...

A CX + Contact Center Ops newsletter

Devin Finlay
Devin Finlay

Leadership

+1

Big Beautiful Bill for Customer Service

Jun 6, 2025

•

2 min read

Big Beautiful Bill for Customer Service

If you can't make fun of politics, what else are you going do on social media?

Devin Finlay
Devin Finlay
12
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