Aug 5, 2025
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3 min read
No need to fight over the last 5-subject notebook
Jul 29, 2025
4 min read
Because nothing says "agent coaching" like a 19-tab dashboard no one reads.
Jul 22, 2025
5 min read
“We’re not a team. We’re a family.”
Jul 15, 2025
Shark Ops Week: What if we treated call center operations like apex predators?
Jul 8, 2025
Post-holiday support volumes don’t take PTO.
Jul 1, 2025
You call it a nearshore strategy. We call it Tuesday in Moncton
Jun 24, 2025
When nobody answers, everybody loses
Quality
+2
Jun 16, 2025
Iteration is the real innovation
BPO
+5
Jun 7, 2025
A CX + Contact Center Ops newsletter
Leadership
+1
Jun 6, 2025
2 min read
If you can't make fun of politics, what else are you going do on social media?
